Terms & Conditions

Welcome and thank you for choosing to have your treatments with us!

Please have a look at the detailed information and pricing for your selected treatment on our website. This will allow you to have a clearer idea of what the treatment might involve and the costs that you might expect on the day.

Please note that aesthetics treatments are only offered to patients above the age of 21 and skin care treatments are only offered to patients above the age of 18.

BOOKINGS

Appointments are booked via our dedicated online booking platform.

By booking your appointments you agree to the below terms and conditions.

Once your booking is finalised we will be in touch with your confirmation email which will have the details of your appointment and will contain a link with a medical questionnaire. It is vital that you fill this in before your appointment so that we have information on your past medical history in order to allow your treatment plans to be tailored accordingly. If you are returning patient, please let us know on this form if anything has changed since your last visit.

You will also be sent a pre-care email with some important information regarding your appointments and treatment. This will also contain your consent form. Although we do not expect you to sign your consent prior to the appointment, we strongly encourage you to read through all the relevant information and go through the form in preparation for your appointment.

An appointment reminder will be sent out via email and SMS prior to your appointment.

DEPOSIT & CANCELLATIONS POLICY

As part of our introductory offers, there is currently no booking fee/deposit. When this is implemented in the future we will include all the relevant details here.

If you do not have any treatments on the day then you will just be charged the £100 consultation fee. If you decide to go ahead with a treatment within 4 weeks of your initial consultation, then the £100 consultation fee will be taken off your treatment fee.

You can reschedule or cancel your appointment by logging in to the booking platform.

If there is an unexpected event or emergency stopping you from attending your appointment at the last minute, please get in touch and let us know as soon as possible so that we know not to expect you and so that we can then reschedule your appointment. We are here to help so please get in touch!

If however you fail to turn up to your appointment without informing the clinic in advance then you will be charged a 30% no-show fee on the card you provided.

Please try to make it to your appointment time 10 minutes in advance. Unfortunately, if you are running more than 15 minutes late, the appointment may need to be cancelled so as not to disrupt the appointments of patients booked after you in the day.

CONSULTATIONS & TREATMENTS

All of our treatments will start with a thorough consultation. If it is felt that a particular treatment is not suitable for you or that an alternative may be best suited to help you achieve your goals, this will be discussed on the day.

Please note it might not be possible for you to have treatment on the day if:

1. There are any concerns raised during your consultation about your health or suitability of treatment

2. You have selected a top-up treatment without already being an existing patient or haven't had the treatment recently (please see the detailed time-frames and costs related to top-ups on our price list)

3. You have an important event within 6 weeks from the treatment, as many treatments require a few weeks for the final result to settle and show or for swelling to resolve.

4. You have an active or recent (within 6 weeks) cold-sore or other infective disease affecting the areas to be treated.

5. You are actively pregnant or breast-feeding (for aesthetic treatments)

6. You already have incorrectly-placed filler that requires dissolving before new treatment is administered. We will always recommend you see the practitioner that provided the original treatment for dissolving where possible.

7. The consultation reveals any evidence of a body-dysmorphic disorder or unrealistic expectations of treatment. As a medical clinic our priority is your health and if it is felt that a treatment will harm rather than help your health and self-esteem we will not be able to offer you treatment.

For any queries get in touch via our contact form! We look forward to meeting you in clinic.